Due to the nature of our products, we do not offer returns or refunds once an order has been successfully delivered.
Exceptions: Returns or refunds will be considered only in the following cases:
- An incorrect product is delivered due to an error on our side
- A defective or spurious product is delivered due to an error on our side
- Products are delivered later than the Delivery Timeframes mentioned below (except in the case of delays in delivery due to reasons reasonably beyond our control)
Exchanges & Replacements Policy
We offer exchanges or replacements only under the following circumstances:
- Product damaged during transit
- Incorrect item shipped
Conditions:
- The request must be raised within 48 hours of delivery
- Clear images or videos of the damaged/incorrect product and packaging must be shared
- The product must be unused and in its original packaging
Once verified, we will arrange a replacement or exchange at no additional cost.
Refund Process and Payment Methods
- Refunds are issued to the original payment within 7-10 business days post-inspection for eligible cases only.
- Payment Methods: Credit/Debit cards, UPI, Net Banking, Wallets
Shipping & Delivery Policy
Order Processing Time:
- Orders are typically processed within 1–2 business days after confirmation
Delivery Timeframe:
- Estimated delivery time is 5–7 business days from the date of dispatch
- Delivery timelines may vary depending on the shipping address and the courier partner
Shipping & Fulfilment Partner:
All orders placed on our website are shipped and fulfilled by Indicart Retail Services Private Limited.
Warranty & Guarantee
Our fashion apparel and beverages carry a limited warranty against manufacturing defects only.